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Privacy Policy

Learn how VIP Move handles your data, ensures your privacy, and outlines our service policies.

Contents

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Last updated: September 2026

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or managing authority.
  • Company refers to VIP Move.
  • Cookies are small files placed on your device by a website, containing details of your browsing history among other uses.
  • Country refers to: United States
  • Device means any device that can access the Service, such as a computer, cell phone, or tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company.
  • Usage Data refers to data collected automatically, generated by the use of the Service or the Service infrastructure.
  • Website refers to VIP Move.
  • You means the individual using the Service, or the company or other legal entity on whose behalf the individual is using the Service.

Collecting and Using Your Personal Data

SMS Opt-in Statement

SMS opt-in or phone numbers for the purpose of SMS are not shared with any third-party or affiliate companies for marketing purposes.

1. SMS Terms & Conditions

SMS Consent Communication:
Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing.

Types of SMS Communications:
If you consent to receive SMS messages from VIP Move, you may receive messages related to:

  • Reservation updates
  • Services updates
  • Customer care messages

Message Frequency:
You may receive 3–5 SMS messages per week, depending on service activity.

SMS Fees:
Standard message and data rates may apply based on your mobile carrier.

Opt-Out Method:
Reply "STOP" to any SMS, or contact us directly.

Help:
Standard Disclosures:

  • Message and data rates may apply
  • Text "STOP" to unsubscribe
  • Reply "HELP" or contact us at +44 7788 710290
  • Message frequency may vary

Types of Data Collected

Personal Data

We may collect the following types of personally identifiable information:

  • Email address
  • First and last name
  • Phone number
  • Address, State, Province, ZIP/Postal Code, City

Usage Data

Automatically collected information may include:

  • IP address
  • Browser type and version
  • Pages visited on our Service
  • Time and date of visit
  • Time spent on pages
  • Device identifiers
  • Mobile device and operating system details

Tracking Technologies and Cookies

We use Cookies, beacons, tags, and scripts for monitoring and improving our Service.

Types include:

  • Session Cookies (temporary)
  • Persistent Cookies (remain after closing browser)

We use cookies for:

  • Essential website features
  • Cookies policy acceptance
  • Saving user preferences

Use of Your Personal Data

The Company may use Personal Data for purposes such as:

  • Providing and maintaining our Service
  • Managing your Account
  • Performance of a contract
  • Communicating via email, phone, SMS
  • Sending news, offers, and updates
  • Processing requests
  • Business transfers
  • Analytics and service improvement

We may share data with Service Providers, Affiliates, business partners, or with your consent.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes outlined in this policy.

Transfer of Your Personal Data

Your data may be transferred to computers located outside your jurisdiction. We ensure all reasonable measures to secure these transfers.

Delete Your Personal Data

You may request deletion of your data at any time. Some data may be retained as legally required.

Disclosure of Personal Data

Business Transactions

Data may be transferred during mergers or acquisitions.

Law Enforcement

We may disclose Personal Data if required by law.

Other Legal Requirements

We may disclose data to:

  • Comply with legal obligations
  • Protect rights or property
  • Prevent wrongdoing
  • Protect user safety
  • Defend against legal liability

Security of Your Personal Data

We use commercially acceptable methods to protect your data, but no method is 100% secure.

Children's Privacy

We do not knowingly collect data from individuals under 13.

Links to Other Websites

We are not responsible for third-party website content or privacy policies.

Changes to this Privacy Policy

We may update this Policy periodically and will notify you of significant changes.

Cancellation Policy

  • If you cancel a ride, 5% of your payment will be deducted to cover transaction fees.
  • If you cancel the ride after 8 hours, 15% will be deducted from your payment.
  • If you cancel the ride on the pick-up date and time, 50% will be deducted from your payment.
  • If the driver is already at the pickup place and you cancel the ride, 75% will be deducted from your payment.
  • Additional costs such as tolls or detours will be billed separately.
  • Tips are voluntary.

Waiting Time Policy

Complimentary waiting time is included for all airport pickups.

  • Domestic Flights: 30 minutes free, then $1 per minute
  • International Flights: 40 minutes free, then $1 per minute
  • Pickup from Home, Hotel etc: 15 minutes free, then $1 per minute

After the trip is completed, the driver will confirm the total waiting time. VIP Move will verify the waiting time with the customer before any charges are applied.

Vehicle Damage & Cleaning Policy

  • Vomiting Inside the Vehicle: In the event that a passenger vomits inside the vehicle, a mandatory cleaning and sanitization fee of $250 will be charged to the booking holder.
  • Damage to the Vehicle: Any damage caused by a passenger or child to the vehicle's interior or exterior will result in additional charges. The cost of repair or replacement will be assessed and charged according to the extent of the damage.

Contact Us

If you have questions about this Privacy Policy, you may contact us: